Paired Card now not showing channels

[LaserLight]

This evening out of the blue my SKY box asked me to pair the card with my SKY + box. I paired the card as requested now I have a message saying pairing successful and saying channels will be available shortly. It's now been over 5 hours and still no picture. What is the issue?

[Annie+UK · Accepted solution]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

[LaserLight]

Hi, how do I carry out new install? Thanks

[Annie+UK]

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@LaserLight wrote:

Hi, how do I carry out new install? Thanks

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I gave a link to the instructions

[LaserLight]

• Really sorry, where is the link?

[Mark39]

@LaserLight see the link to @Annie+UK's FAQ, in the pink box here: 

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@Annie+UK wrote:

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

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[LaserLight]

Thank you so much, I rebooted the SKY box Q01 and now have channels back.. thanks again