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Discussion topic: New Sky dish?

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This message was authored by Nicola12349 This message was authored by: Nicola12349

New Sky dish?

My signal is dropping out very frequently. My sky dish is over 20 years old. Could I possibly need a new one to rectify this problem? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: New Sky dish?

Posted by a Superuser, not a Sky employee. Find out more

@Nicola12349 

If you have Sky+ (where you've posted) Sky no longer support the set up so any new dish will need sourcing and fitted by a local independent satellite company at your own expense. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: New Sky dish?

Posted by a Superuser, not a Sky employee. Find out more

The dish is probably ok, though it might need re-aligning. The LNB (where the cables connect) is likely to need replacing if it's 20 or so years old. It's conceivable, but less likely that the cables would need replacing.

 

A local satellite engineer would do the work for you, but Sky won't unless you have Sky Protect.

 

Alternatively, now might be a good time to upgrade to Sky Q. Any dish/cabling issues will be sorted out at no additional cost to you as part of the Sky Q installation.

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