Discussion topic: On demand not working on 2 boxes again
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
Message posted on 06 Feb 2024 08:12 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							On demand not working on 2 boxes again
						
					
					
				
			
		
	
			
	
	
	
	
	
We have 2 Sky hd boxes in the Sami house that will not download on demand content. This is the same issue I and many others had last year. Boxes fine, recordings fine and catch up from bbc ect all working fine. Any on demand content just fails on both boxes. Nothing wrong with our broadband, all other services are perfect. The issue last year was with skys DNS servers that eventually got sorted and a box update started services working as normal. I have called sky multiple times but it's not a simple reboot the box call and don't get any help apart from pushing Sky Q upgrades. Can anyone help?
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
All Replies
Message posted on 06 Feb 2024 08:15 PM - last edited: 06 Feb 2024 08:15 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: On demand not working on 2 boxes again
						
					
					
				
			
		
	
			
	
	
	
	
	
Try changing the DNS server the Sky box uses
Message posted on 06 Feb 2024 08:36 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: On demand not working on 2 boxes again
						
					
					
				
			
		
	
			
	
	
	
	
	
The dns server at my end is not the problem. 8.8.8.8, 8.8.4.4 1.1.1.1 should all work fine. Catch up content works fine. On demand sky channels do not.
Message posted on 06 Feb 2024 08:42 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: On demand not working on 2 boxes again
						
					
					
				
			
		
	
			
	
	
	
	
	
What is your routers MTU ?
Message posted on 07 Feb 2024 11:52 AM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: On demand not working on 2 boxes again
						
					
					
				
			
		
	
			
	
	
	
	
	
1500
Message posted on 07 Feb 2024 11:56 AM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: On demand not working on 2 boxes again
						
					
					
				
			
		
	
			
	
	
	
	
	
@Tezspen wrote:
1500
Thanks, there is a known issue that some MTUs cause failures, but 1500 is fine, that is what mine is set to 🙂
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page