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Discussion topic: My subscription channels on my sky plus account arent working

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Message posted on ‎07 Feb 2024 12:42 PM

My subscription channels on my sky plus account arent working

My subscription channels on sky plus aren't working 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎07 Feb 2024 12:47 PM

Re: My subscription channels on my sky plus account arent working

Posted by a Superuser, not a Sky employee. Find out more

@Nicola1999  What on screen message if any are you seeing 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: Annie+UK

Message posted on ‎07 Feb 2024 12:48 PM

Re: My subscription channels on my sky plus account arent working

Posted by a Superuser, not a Sky employee. Find out more
@Nicola1999 wrote:

My subscription channels on sky plus aren't working 

That's not a very good description of your issue 😞 Please give more details

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎07 Feb 2024 12:50 PM

Re: My subscription channels on my sky plus account arent working

What do u need 

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Message posted on ‎07 Feb 2024 12:52 PM

Re: My subscription channels on my sky plus account arent working

This is terrible can I talk to someone 

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Message posted on ‎07 Feb 2024 12:54 PM

Re: My subscription channels on my sky plus account arent working

@Nicola1999 wrote:

My subscription channels on sky plus aren't working 

 

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This message was authored by: SKY1992bf

Message posted on ‎07 Feb 2024 12:54 PM - last edited: ‎07 Feb 2024 12:55 PM

Re: My subscription channels on my sky plus account arent working

Posted by a Superuser, not a Sky employee. Find out more

@Nicola1999  We are fellow customers trying to help you not sky support 

 

Posting the text of any on screen messages you are seeing would be a good starting point 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎07 Feb 2024 12:57 PM

Re: My subscription channels on my sky plus account arent working

I have no idea have u removed my access it's like I haven't got a subscription anymore

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Message posted on ‎07 Feb 2024 12:58 PM

Re: My subscription channels on my sky plus account arent working

How do I get a photo on this 

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎07 Feb 2024 01:00 PM

Re: My subscription channels on my sky plus account arent working

Posted by a Superuser, not a Sky employee. Find out more

No one typing here so far works for sky, we are CUSTOMERS just like you!!!!!!!

 

What happens when you try to access a channel, what does it say on the TV screen??????

 

Details are key to being able to help, you would not go the the doctor ans say "ouch" and expect them to fix you!

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎07 Feb 2024 01:02 PM

Re: My subscription channels on my sky plus account arent working

  • 17073108904543802909753745765331.jpg

     

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This message was authored by: SKY1992bf

Message posted on ‎07 Feb 2024 01:14 PM

Re: My subscription channels on my sky plus account arent working

Posted by a Superuser, not a Sky employee. Find out more

@Nicola1999  Have you recently upgraded to sky Q 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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