On demand download failure Sky+ on 2 boxes

[PocketDog]

For info, our Sky 2TB box has always been wired yet only experiences the problem with the technicolor not the PlusNet Hub 2.

I have a feeling Sky are ignoring this issue.

[RogerC43]

It's connected via ethernet to one of the mesh wifi discs.  Still has the problem.

[MogwaiSatTV]

They have my wireshark trace and have said they can see network anomolies in it. So hopefully this will lead to a fix.

[Annie+UK]

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@RogerC43 wrote:

It's connected via ethernet to one of the mesh wifi discs.  Still has the problem.

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I meant directly connected by Ethernet to the hub, to remove wi-fi from the equation

[MogwaiSatTV]

My main box is connected via ethernet directly to the router and the other 2 are connected via wifi and al 3 have the issue.

[Annie+UK]

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@MogwaiSatTV wrote:

My main box is connected via ethernet directly to the router and the other 2 are connected via wifi and al 3 have the issue.

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Are you on BT Internet like the person I'm replying to?

[RogerC43]

@Annie+UK it works connected via Wi-Fi directly to the router if I move it to the same room so suspect it would work via  cable.  

I appreciate that you're offering a valid solution but unfortunately I don't fancy buying and laying 50m of cat5 cable through the house just to connect the sky box to the router.

[MogwaiSatTV]

@Annie+UK  My ISP is Plusnet. However they are owned by BT and like all non Virgin ISPs's use Openreach infratructure. 

[Ccdb]

Did you sort this problem as I am now having same problem can't download sky channels on demand. 

[Mark39]

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@Ccdb wrote:

Did you sort this problem as I am now having same problem can't download sky channels on demand. 

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It's  ongoing. 

[oj01]

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@Complain+2+Ofcom wrote:

https://www.ofcom.org.uk/about-ofcom/contact-us

advice and Complaints 0300 123 3333 or 020 7981 3040   Make a complaint online

You can make a complaint online about phone or internet services, or TV or radio programmes.

Make a complaint via post

Although it is easier for us to receive your complaint online or by phone, you can complain to us in writing if you prefer. Please send it to:

PO Box 1285
Warrington
WA1 nine GL

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Unfortunately, I don't see that Ofcom would be interested when Sky have offered to replace your old legacy Sky+HD box with the current Sky Q box. It matters not that you don't want Sky Q (neither do I), but it does matter that Sky have offered a solution.

In addition, Sky say that they are still trying to fix the issue. 

[PocketDog]

That would be for Ofcom to decide. 

[Complain+2+Ofcom]

Sky have been "working" on this for months ! During which they have continued to charge customers for a service that they are not receiving,

Sky is using it's performance in the Ofcom complaints stats to advertise their business. They cleary see business benefit in their current standing, so it is incombant on us to complian which we will drive them to finally resolve this issue.

[removed]

Moderator note: removed campaigning 

[Annie+UK]

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@Complain+2+Ofcom wrote:

Sky have been "working" on this for months ! During which they have continued to charge customers for a service that they are not receiving,

<snip>

Sky say Sky Go is provided at no additional cost to its customers, thus you are not charged for it in your subs

Oops, Ignore, wrong browser tab 😞

[RogerC43]

Have Sky actually offered to upgrade affected any existing customers for no additional charge? Ie install equivalent sky q for existing customer including 2tb boxes if appropriate and mini boxes?  I haven't seen anyone saying that, and currently the earliest you can get sky q installed at the moment is 6 weeks away,