On demand download failure Sky+ on 2 boxes

[Steve0001]

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@AliDun wrote:

Just wondering how many people are still stuck with this problem. 
my IP address is not coming up as blacklisted as suggested by @tinnedtuna  and I've had no luck resolving this issue. 
I feel like Sky has given up on this. 

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Yes, same issue. My only workaround is to use a ethernet tether (mobile phone 4G) to start a download (1%), pause it and then continue the download as I used to via the sky box.

Agree, It seems to me that Sky have dumped this issue and are sticking with the wishy-washy 'Answered' post.

[Kayelaina]

Hi @AliDun  I have to agree with @Steve0001 .  Sky have just given up on this one I think.  The fact they have marked it as "answered" is laughable really but their whole customer service regardig this has been poor at best.  I resolved the issue by changing my router.  The set up we have is very simple though so it was not difficult as we have the Sky+  box connected to the router via ethernet and phones/laptops etc, connect via Wi-Fi so although it was annoying to have to buy a new router to solve an issue they caused it has solved the problem and downloads are working as they were before. We just set the new router up with the same user name and password as the one we had been using for years so we did not need to update info on any devices.  I understand that many people have a more complicated set up so just changing the router may not be an option for all but it seems to have resolved the issue for us.

[redfto]

Mine has just started doing this. Is there no fix from your post in May?

[Steve0001]

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@redfto wrote:

Mine has just started doing this. Is there no fix from your post in May?

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Hi @redfto , welcome to the party. /s.

If your issue is indeed the same, then, as far as I am concerned, the answer is 'no' to your question (which I assume was aimed at the official Sky 'answer' from @Kirsty+S27 )

The only fixes seem to have involved Sky customers changing their hardware or playing around with router settings (which doesn't work for everyone and some people are not comfortable doing this, either). Some have got lucky with a sky+ box reboot but that may have just rectified an unrelated issue with downloads. You might want to give it a try if you haven't already. Instructions easy to find.

I am pretty certain that has not been a single post on this thread where a Sky customer has reported that this main download issue has resolved itself, from Sky's end. This makes part of the official answer 'These instances are decreasing however we are still monitoring and expect this number of affected boxes to taper off' a bit hard to swallow, if you take that comment at face value. I would have thought at least a few users would have reported that the issue had 'self-corrected'.

Good luck.

[Alex+j+o]

My On-Demand is still not working on my Sky+ box

[Alex+j+o]

Mine is still not working, i suspect Sky are trying to force us onto new hardware

[Mark39]

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@Alex+j+o wrote:

Mine is still not working, i suspect Sky are trying to force us onto new hardware

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This issue appears to affect a relatively small number of Sky+ users so unless you believe Sky are being particularly conspiratorial and deliberately inflicting the fault on selected customers, it's pretty unlikely.

[Madsforit]

I changed my internet provider and got a new router. Hey presto the problem is fixed -  no thanks to Sky.

[redfto]

Not only Sky+ but also q as well

[PocketDog]

No, mine hasn't fixed itself but using someone else's router does fix it. 

[redfto]

Ok found problem.
I had a BT smart hub 2 and everything worked on that. I changed to Onestream and they sent a TP without phone connection. That worked but no internet phone connection. They sent a replacement TP with phone connection be it USA connectors.

That' when I noticed I couldn't use the download feature on Sky cinema and restart movies. I could still use catchup.

So something in the new router is not compatible.

I have changed routers over until someone hopefully can give me some advice on here on how I can find why one is working and the other isn't.

Thanks.

[Alex+j+o]

OK, keep an eye out for the next post from me.  I made contact with a former Sky Engineer and he's given me some fixes.  First program has downloaded OK, just waiting for the next sheduled download to start

[Alex+j+o]

OK, this fix worked for me, take a note of the details as this post will probably be removed!  It came from a former Sky employee who now runs an Ebay business selling refurbed Sky+ systems: [removed]

The fix!!

Enter the Installer menu by pressing 'Services' then '0', '0', '1' then 'Select'.

You will see many options but the key ones are 'Install', 'Rebuild' and 'System Reset'.

I chose Rebuild as it didn't affect my current recordings or schedules.  The setup rebuilds and then reboots the box.  Hey presto! I can now download On-Demand again.

You may need to use one of the other options.  If none of these work chances are your Sky+ box is broken. 

Hope this helps

Rob

Moderator note: removed 3rd party URL

[MogwaiSatTV]

Sounds like you might have had a different isssue then as a few us had tried a planner rebuild which did not resolve the issue for us.

[redfto]

@Alex+j+o 

Tried this and also a new box and both still not working. It's a router problem. When I change back to my old router it works.