On demand download failure Sky+ on 2 boxes

[Mark39]

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@AliDun wrote:

During this time, the customer can be contacted about why they have cancelled, how they wish to  proceed and the implications that cancelling the Direct Debit may have."

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Almost certainly the ADDACS notification kicks off an automated process within Sky to query it.

[KT1234567891011]

Hi

I've read other comments but mine doesn't seem to have made a difference on rebooting.

Some catch up programmes download whilst others fail?

Thank you 

[RogerC43]

Thinking about whether upgrading to sky q could be an option.  Can the main Sky Q box connect to the router via an existing Mesh network. If not would I need to have mini boxes between the Sky q main box and the router? ( I currently need two mesh boxes to connect from the existing sky+ box to the router due to the shape of the house)

[TimmyBGood]

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@RogerC43 wrote:

 Can the main Sky Q box connect to the router via an existing Mesh network

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Typically a main Q box can be connected that way, although some mesh systems are too clever for their on good.  Mini boxes, however, cannot connect (or remain connected) to mesh nodes which aren't generated by Sky hardware.

[KevNewMedia]

I have moved the posts regarding the Sky+ app to this thread, so that the conversation can be kept on topic and it's easier for everyone to keep on top of.

[Steve+Leckonby]

I can download from BBC and ITV  but not sky channels. It's included in my subscription and suddenly stopped. Please help.

[caesarome]

@Steve+Leckonby 

I have moved your post to this existing topic where as you can see the issue with downloads from catchup and boxsets via on demand is under investigation by Sky.

[Nick1966]

I guess there is no solution in sight at the moment. Really anoying and perhaps it is time to think about cancelling as 100 pounds a month is pretty steep if on demand is not working.

[Mark39]

@Nick1966 upgrading to Sky Q offers a solution. Bear in mind Sky+ is a legacy system anyway and will, at some point, run out of support.

[Steve0001]

FYI, something interesting occured today. I have been testing the download pretty much everyday since the problem began 2 months ago. I am sure others have as well.

Up until today, I would get the normal ‘Failed Rec: Item unavailable’ on Sky Cinema downloads and lots of other channels, as others have reported.

Today, I have received a different message under the info button: 'Failed Rec: Technical fault - 11 (272) on both a Sky Cinema download and Film4. It was also in 'Downloading' mode for much longer than normal (approximately 30 seconds as opposed to the usual 5 seconds, before failing). 

As per advice with this technical fault, I did a planner rebuild. It didn't help but still got the new error message. The other suggestions for this error code seem to be a Full System Reset from the menus or some sort of hard factory reset. I am loathe to do either of the last two as it wipes everything. I would rather some feedback before taking that plunge.

In summary, something in the download process to my box seems to have changed overnight.

[Annie+UK]

FYI, A factory reset and FSR are exactly the same thing 🙂

[AliDun]

@Steve0001  I have tried a download just now with exactly the same result as you - definitely something has changed but not a fix yet.

[Zeus79]

I did the Factory reset thing a few weeks back but it did not wipe anything off, all my re ordings and scheduled recordings were still there. Needless to say it didn't fix the issue either!

[Annie+UK]

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@Zeus79 wrote:

I did the Factory reset thing a few weeks back but it did not wipe anything off, all my re ordings and scheduled recordings were still there. Needless to say it didn't fix the issue either!

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The factory reset could not have worked as it does wipe the HDD, that is the whole idea of a factory reset

[MogwaiSatTV]

I was just having a search on the web for the Technical Fault 11 (272) error and came across this on a site. But I have an amstrad  box and not one of the original thompsons

What does technical fault 11 272 mean?

You’ll likely experience technical fault 11 272 when you’ve tried to record and programme or a movie and you go to view it in your planner.

Sometimes it can affect just a few but it can also be all of your recordings which is extremely frustrating and the fault will pop up as you try to view the recorded item, not allowing you to see it.

This is likely only going to affect you if you are in possession of an older or refurbished Sky “Thompson” box that has outdated software.

https://digihelpdesk.co.uk/sky-download-failed-technical-fault-11-272-popping-up-on-your-screen-solv...