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Discussion topic: Old sky disc on roof has come loose. Couldn’t be removed by sky technician due to wind NOW dangerou

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This message was authored by FinolaMcCarthy This message was authored by: FinolaMcCarthy

Old sky disc on roof has come loose. Couldn’t be removed by sky technician due to wind NOW dangerou

Last storm damaged my sky disc on roof. Technician on 18/12/24 couldn't access it due to being alone and the wind. New Sky Disc put on wall of house. Storm Éowyn has now completely dislodged the old Sky disc and is in danger of falling as it is right above public footpath. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Old sky disc on roof has come loose. Couldn’t be removed by sky technician due to wind NOW dang

Posted by a Superuser, not a Sky employee. Find out more

You'll need to call a local satellite engineer (or handyman) to remove it safely for you.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Old sky disc on roof has come loose. Couldn’t be removed by sky technician due to wind NOW dang

Posted by a Superuser, not a Sky employee. Find out more

@FinolaMcCarthy 

Ownership of Sky dishes transfers to the customer pretty much on being erected. As Sky no longer support Sky+ set ups anyway you will have to employ a local satellite company or handyman at your own expense. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Old sky disc on roof has come loose. Couldn’t be removed by sky technician due to wind NOW dang

Posted by a Superuser, not a Sky employee. Find out more

@FinolaMcCarthy 

No need for another thread. The duplicate has been removed. We've already advised you on this one what you need to do. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Old sky disc on roof has come loose. Couldn’t be removed by sky technician due to wind NOW dang

Posted by a Superuser, not a Sky employee. Find out more

@FinolaMcCarthy wrote:

Storm Éowyn has now completely dislodged the old Sky disc and is in danger of falling as it is right above public footpath. 


Unfortunately that's your liability, not the responsibility of Sky.  As noted above, contracts always transfer dish ownership to the householder otherwise Sky would have tens of millions of dishes installed over four decades to deal with when satellite television ceases to broadcast.

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