@Michelledobbs You have posted on sky plus board which is a legacy system which sky no longer sells supports they also don't replace boxes or issue new viewing cards
so do you have sky Q by any chance?
if so and have received a replacement main box you needed to have taken the card out of the old box before returning it, you will now need to contact sky and order a replacement
If you have sky glass or stream you don't get a viewing card
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