No sky tvsky box not activating

[Cormack1]

Sky tv switch off , switch off box for ten minutes and switch box back on pressed guide no connection green light on box , but it doesn't reset , trouble with box

[Cormack1]

Require engineer to call

[caesarome]

@Cormack1 

You will not get a Sky engineer as they don't support Sky+ boxes so you will have to find someone local to you to come out and look at your Sky+ box.

[Annie+UK]

---

@Cormack1 wrote:

Require engineer to call

---

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

[Daniel0210]

@Cormack1 

Sky no longer support Sky+ and Sky+ HD boxes so they won't send an engineer although Sky may go through some troubleshooting with you on the phone (and will no doubt encourage you to change to Sky Q / Sky Glass or Stream 

[Mark39]

---

@Cormack1 wrote:

Sky tv switch off , switch off box for ten minutes and switch box back on pressed guide no connection green light on box , but it doesn't reset , trouble with box

---

After you've left the box switched off at the plug for 10 minutes, what colour is the power LED on the front when you switch the power back on at the plug? What happens when you press the power button on your Sky remote to bring the box out of standby?