No sky paid for channels for a sceond time

[Chigirlx]

I had this happen before and read here the card needed to be paired again. I've gone on the app like to says online and there is no option to do this so I'll have to ring tomorrow. Why does this keep happening, our other box is fine. 

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[Chigirlx]

Thanks but that wipes everything. I'll try though. 

[Chigirlx]

I also went to help with the card and it directs me to a link that takes me back to where I was and says use the app but there is no option like it says there is to pair it.

[Mark39]

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@Chigirlx wrote:

Thanks but that wipes everything. I'll try though. 

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No, it doesn't wipe your recordings etc. It does pair your card though.

[Annie+UK]

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@Chigirlx wrote:

I also went to help with the card and it directs me to a link that takes me back to where I was and says use the app but there is no option like it says there is to pair it.

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That seems to be a bug with the Sky website that I reported to them some time ago 😞

Edit: I have given Sky a prod to see if it can be fixed

[Chigirlx]

Oh I thought it did. I'll go do it now.

[Chigirlx]

I looked at the intructions and I did that the first time this happened. I'm just going to ak for a new card as it's twice it's happened.

[Sprinkles]

Update?

I've got the same problem. I've had to phone Sky at least a dozen times this year to get the Subscription HD Channels back on my second Sky+ HD Box  in the kitchen (including today).

[Sprinkles]

@Annie+UK 

I tried New Install 

It didn't solve the issue.

[HeathHayle]

you could try pairing your viewing card using this website https://www.sky.com/myaccount/tv/card-pairing hope it works for you

[HeathHayle]

@Annie+UK obviously upto you but if people have issues using the pairing website I would direct them to this site https://www.sky.com/myaccount/tv/card-pairing

[Annie+UK]

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@HeathHayle wrote:

@Annie+UK obviously upto you but if people have issues using the pairing website I would direct them to this site https://www.sky.com/myaccount/tv/card-pairing

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Looks like Sky are taking their time looking into the issue with the link so I added your link to my template (see below) 🙂

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here (paring) or here (help)

[HeathHayle]

@Annie+UK thanks