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Discussion topic: Sky+ HD box getting no satellite signal

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This message was authored by Tashan91 This message was authored by: Tashan91

Sky+ HD box getting no satellite signal

I have tried everything but this has been an issue for nearly a week now.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky+ HD box getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Most likely it's because of a fault with your dish setup. Unfortunately Sky no longer provide engineer support for Sky+ faults unless you have Sky Protect, so you would need to engage a local satellite installer to take a look.

This message was authored by KIMAJY This message was authored by: KIMAJY

Re: Sky+ HD box getting no satellite signal

I've had the same. However BBC1, BBC2 and Channel 4 are coming through even through there is no connection to broadband and TV aerial obviously not being used. I think it's Sky who have done something to cut off services .... ? Subscription is all current so I am really not happy. 20+ year membership status .... how about them not interfering with what has been working fine without any warning !!! 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky+ HD box getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

If your box is showing that it is not getting a satellite signal then it is nothing to do with your broadband and isn't anything that Sky has done as it could be an issue with the dish so you will need to find a local company to come out and look at it.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky+ HD box getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@KIMAJY wrote:

I've had the same. However BBC1, BBC2 and Channel 4 are coming through even through there is no connection to broadband and TV aerial obviously not being used. I think it's Sky who have done something to cut off services .... ? Subscription is all current so I am really not happy. 20+ year membership status .... how about them not interfering with what has been working fine without any warning !!! 


What kind of Sky box do you have - an older Sky+ box, or Sky+HD? Which channels are you not seeing? And what's the onscreen message?. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky+ HD box getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@KIMAJY wrote:

I've had the same. However BBC1, BBC2 and Channel 4 are coming through even through there is no connection to broadband and TV aerial obviously not being used. I think it's Sky who have done something to cut off services .... ? Subscription is all current so I am really not happy. 20+ year membership status .... how about them not interfering with what has been working fine without any warning !!! 


"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by KIMAJY This message was authored by: KIMAJY

Re: Sky+ HD box getting no satellite signal

I've got a Sky+ HD box. The on-screen message for all channels other than BBC1, BBC2 and Channel4 is :

 

"Your Sky+ HD box isn't getting a satellite signal. Your recordings in the Planner and the On Demand service may still be available."

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky+ HD box getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@KIMAJY wrote:

I've got a Sky+ HD box. The on-screen message for all channels other than BBC1, BBC2 and Channel4 is :

 

"Your Sky+ HD box isn't getting a satellite signal. Your recordings in the Planner and the On Demand service may still be available."


See @Annie+UK's post for how to resolve it.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky+ HD box getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@KIMAJY wrote:

I've got a Sky+ HD box. The on-screen message for all channels other than BBC1, BBC2 and Channel4 is :

 

"Your Sky+ HD box isn't getting a satellite signal. Your recordings in the Planner and the On Demand service may still be available."


See my reply above

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by KIMAJY This message was authored by: KIMAJY

Re: Sky+ HD box getting no satellite signal

Thanks for the reply. 

 

I think I'll just cancel the whole thing. I have an elderly person in the room this is installed in and she cannot deal with engineers coming in and messing about around her space. 

 

I have broadband with router in another room which I use for work and can't move the router to the TV anyway. I offered to connect up the broadband about 6 years ago but she didn't want change. 

 

If we can't fix it ourselves without an engineer coming I will just get cancel the subscription. Having had it escalate from £10 a month to £67 a month in 20 years it's ridiculously overpriced for what it is now anyway. 

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