0

Discussion topic: No signal

Reply
This message was authored by: Irene52

No signal

My tv is showing no signal 

Reply

All Replies

This message was authored by: Mark39

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

No signal? Or no satellite signal?

 

They're not the same.

This message was authored by: Daniel0210

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Irene52 

If it's no satellite signal then it suggests it's almost certainly a dish misalignment or an issue with the LNB (the arm on the dish). Sky no longer support Sky+ and Sky+HD, but if you have Sky Protect through Domestic and General Insurance you can call them to arrange an engineer, otherwise you'll need to employ a local satellite engineer at your own expense to check it (or contact Sky to upgrade to Sky Q or change to Glass / Stream).

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Annie+UK

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

No Signal or No Satellite Signal?

 

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 
See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Reply