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Discussion topic: No signal on tv

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This message was authored by Abhha This message was authored by: Abhha

No signal on tv

Hi TV is not working - no signal 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Abhha 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Abhha 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Abhha
Topic Author
This message was authored by Abhha This message was authored by: Abhha

Re: No signal on tv

Done all that. Can u send a signal boost?

This message was authored by Mark39 This message was authored by: Mark39

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Abhha wrote:

Done all that. Can u send a signal boost?


Even if it were possible (it's not) it wouldn't help. No signal means your TV isn't getting a signal from your Sky box, so either the cable is faulty, your TV is faulty or your Sky box is faulty. 

 

If your TV has more than one HDMI socket, try plugging the cable from your Sky box into a different one.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Abhha Are you getting a "No signal" message from the TV or is the sky box giving a "No Satellite Signal" message?

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Zalicia This message was authored by: Zalicia

Re: No signal on tv

Due to the rain and strong winds my Sky is displaying no signal

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and other not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Mark39 This message was authored by: Mark39

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Zalicia wrote:

Due to the rain and strong winds my Sky is displaying no signal


I'm assuming that's no satellite  signal. Poor weather can certainly affect satellite reception, particularly if your dish is slightly misaligned or the LNB on the arm where the cables connect is ageing (they can start to deteriorate after 5 years or so). If it doesn't recover when the weather improves, you may need to get someone out to take a look. 

This message was authored by Vida This message was authored by: Vida

Re: No signal on tv

I have checked all cables .

Still no signal

This message was authored by caesarome This message was authored by: caesarome

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Vida 

If you have a Sky+ box (where you have posted) then as Sky doesn't support these anymore you will need to contact a local company to you to come out and fix this for you.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal on tv

Posted by a Superuser, not a Sky employee. Find out more

@Vida 

As you've posted on the Sky+ board I presume you have Sky+ so you may need to arrange a local satellite engineer at your own expense unless you have Sky Protect through Domestic and General Insurance. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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