No signal in summerhouse - since switching to Fibre?

[cw67]

Hi

I used to be able to watch TV in my summerhouse and now it says I have no satellite signal. I'm not sure when this started but I changed to Fibre broadband recently and wonder if this affects it? 

I have Sky Q in the house with Fibre broadband. There is an ethernet connection to the garden which then connects to a Sky WiFi mini router/booster? 

It's an old Sky HD box. It's connected to the sky dish through 1 input cable. 

Other than that I have no idea of how it was setup or needs to be 😂 so apologies for the vagueness but wondering if anyone can advice what I need to do to watch TV again in the garden? 

Thank you! 

[nigea99]

---

@cw67 wrote:

Hi

I used to be able to watch TV in my summerhouse and now it says I have no satellite signal. I'm not sure when this started but I changed to Fibre broadband recently and wonder if this affects it? 

I have Sky Q in the house with Fibre broadband. There is an ethernet connection to the garden which then connects to a Sky WiFi mini router/booster? 

It's an old Sky HD box. It's connected to the sky dish through 1 input cable. 

Other than that I have no idea of how it was setup or needs to be 😂 so apologies for the vagueness but wondering if anyone can advice what I need to do to watch TV again in the garden? 

Thank you! 

---

Hi @cw67 

If the box in your summerhouse is an old  SKY HD box then the satellite connection would not be affected by the change to Fibre (unless the installers did something with the Satellite cable to your Summerhouse)

Could the connection to the dish or even the cable have been affected by the recent heavy storms ? 

[cw67]

There's nothing obviously visible but I suppose it could be the storms. 

I've not tried to use it since probably last summer so hard to nail it down, just thought the only change in that time would be the fibre. 

Do you think it will need an engineer visit to fix? 

[nigea99]

---

@cw67 wrote:

There's nothing obviously visible but I suppose it could be the storms. 

I've not tried to use it since probably last summer so hard to nail it down, just thought the only change in that time would be the fibre. 

Do you think it will need an engineer visit to fix? 

---

Difficult to tell but probably. 

As the problem is with a SKY HD an engineer's visit is likely to be chargeable. 

I have mobed the discssion to the SKY HD group in case those with SKY HD boxes can suggest something

[nigea99]

hi again @cw67 

As you say you have SKY Q in the house & you now mentioned you haven;t checked the box in the summerhouse  for a while -

Can I just double check that the SKY HD box has worked since getting SKy Q  - SKY Q uses a different LNB so if you have not checked the box since the switch to Q - this is likely to  be the reason (although there is a dual LNB called a Hybrid that has both types of connections)

[cw67]

Hi @nigea99

Appreciate the responses.

I'm certain it's worked since I got the Sky Q in. 

My Sky Q subscription ran out and I had no Sky for a while then I took the very basic £5 a month package in the house so I could still keep the basic channels with record etc.

Not sure if I've used the garden TV since that change if that could affect it? 

[nigea99]

---

@cw67 wrote:

Hi @nigea99

Appreciate the responses.

I'm certain it's worked since I got the Sky Q in. 

My Sky Q subscription ran out and I had no Sky for a while then I took the very basic £5 a month package in the house so I could still keep the basic channels with record etc.

Not sure if I've used the garden TV since that change if that could affect it? 

---

As I mentioned SKy Q and SKY HD do use different signals so you would have need this special 'Hybrid' LNB installing when you switched - SKY do tend to only install when there is a Freesat box and not very often just to SKY HD boxes. 

When you switched to Q the Account would have switched so your SKY HD box would have become a view only box and no longer reliant on a subscription (the subscription was needed for Record / play functionality & of course the non Freesat channels)

So if it was working when you changed to Q then the time after without a subscription or later with a basic Freesat only  (+ record) sub for Q  would not affect the HD box capability to view channels 

edit : How easy is it to tell whether all cables are connected to the LNB ? ( 2 for SKY Q & 1 for your HD box) 

[cw67]

Apologies if this is a silly question but what exactly is an LNB and how would I check? 

[nigea99]

---

@cw67 wrote:

Apologies if this is a silly question but what exactly is an LNB and how would I check? 

---

Not silly at all - sorry we sometimes forget most people have no idea what an LNB is 

a LNB is the electronic bit on the dish that collects the signals and converts them to the frequencies used by the receiver (LNB stands for Low Noise Block) 

Please see an image in this link:Hybrid LNB 

BTW the image shows it with the Rain cover slid  up - this is usually down covering the connections

[cw67]

Hi @nigea99

Sorry for the slow reply. From what I can see there are 2 cables coming from the LNB. 

Does this help at all?