Discussion topic: No one’s answering my questions about why it’s failing when I’m trying to record programs?

This message was authored by: Christine+Ben · ‎28 Jul 2023

Can someone answer me

This message was authored by: Annie+UK · ‎28 Jul 2023

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream

This message was authored by: Mark39 · ‎28 Jul 2023

Welcome to the Community @Christine+Ben 🙂

Just so you know, we're customers here, not Sky customer service personnel.

As you haven't asked any questions here, tell us more about the problem you're having. If you highlight a failed recording in your Planner, and press i on your remote, what is the reason for failure shown on screen?

This message was authored by: SKY1992bf · ‎28 Jul 2023

@Christine+Ben No one is answering because this is the first time you have posted the question on the forum (we are a customer helps customer forum not sky support)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: TimmyBGood · ‎28 Jul 2023

@Christine+Ben

The youngest Sky+ HD box is now eight years old (they ceased manufacture in 2015) so hard drive failure is always a possibility.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: No one’s answering my questions about why it’s failing when I’m trying to record programs?

No one’s answering my questions about why it’s failing when I’m trying to record programs?

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