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Discussion topic: No internet connection to sky

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Laura289
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No internet connection to sky

‎25 Dec 2024 09:53 AM

There is no internet connection to my sky box

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GD1
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Superuser
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Re: No internet connection to sky

‎25 Dec 2024 09:57 AM

Posted by a Superuser, not a Sky employee. Find out more

@Laura289  Which Sky box do you have?  Sky+HD, Sky Q or Sky Stream

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Laura289
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Re: No internet connection to sky

‎25 Dec 2024 09:58 AM

Sky HD I think 

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Annie+UK
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Re: No internet connection to sky

‎25 Dec 2024 10:28 AM

Posted by a Superuser, not a Sky employee. Find out more

Reboot your router then your Sky box

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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Laura289
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Re: No internet connection to sky

‎25 Dec 2024 10:48 AM

I have tried that and it still doesn't work, will connect for a couple of seconds and then looses signal again.  Can't watch any apps or download anything from catch up 

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Annie+UK
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Superuser
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Re: No internet connection to sky

‎25 Dec 2024 10:56 AM

Posted by a Superuser, not a Sky employee. Find out more

You have posted in the Sky Plus forum, it sounds like you don't have Sky Plus if you are running apps on your box. which system do you have, so I can move this thread if need be?

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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Mark39
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Re: No internet connection to sky

‎25 Dec 2024 11:04 AM

Posted by a Superuser, not a Sky employee. Find out more

@Laura289 is your Sky box connected to a satellite dish?

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Laura289
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Re: No internet connection to sky

‎25 Dec 2024 11:09 AM

Yes it is

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Mark39
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Re: No internet connection to sky

‎25 Dec 2024 01:35 PM

Posted by a Superuser, not a Sky employee. Find out more

I assume you have Sky Q, then, as Sky+ has no apps as @Annie+UK posted. I'll move your post to the Sky Q forum

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