Error message”Insert viewing card when already inserted”

[Steve399]

My sky box has suddenly started to display the error message "insert your viewing card" etc. I have unplugged the box, removed the viewing card. Reinserted etc with no luck. How do I resolve this - on Xmas day!

[Addie15]

Hi there, @Steve399. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147