New Toshiba Tv can't find channels

[HeatherMargaret]

I have just bought a new TV  - Toshiba 43L2163DB and when going through the install, it will connect to my WiFi but when I do the channel search, it won't pick anything up.  When selecting, I have 4 options to choose: digital cable, digital aerial, analogue and satellite.  I chose satellite. And then asks for antenna type so I chose option of 1 satellite dish and multiple receivers as I have sky multiroom.   Then I get this screen.  I've tried running the channel search on version 1 and 2 under the Astra satellite option but it still says no channels can be found.  There are loads of different satellites to choose from but I've no idea how I find out which one I'm on! Can anyone help?  Thanks in advance 

[GD1 · Accepted solution]

@HeatherMargaret  What has this to do with Sky+?

If you have Sky TV equipment then you don't need to tune in any satellite channels as your box  has them already.  And I'm guessing you have no satellite dish connected to the TV?

You need to be searching under D aerial if you have one connected as yout Sky TV box will or should be connected via HDMI cable?

[caesarome]

All you should need to do it to find the HDMI "channel" if you have used a hdmi cable to connect your TV to your Sky+ box, you don't need to tune it in.

[HeatherMargaret]

Thanks both.  All good now.  I guess I was just following my TV installation guide too much to the letter.  Previous TV's have given a better indication of what not to do when using sky products. 

👍

[TimmyBGood]

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@HeatherMargaret wrote:

 I guess I was just following my TV installation guide too much to the letter. 

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Televisions increasingly have Freesat satellite tuners built-in, and references to these can be confusing when trying to set up Sky (which cannot be received on such hardware).

[GD1]

@TimmyBGood  Sadly not, unlike the rest of Europe where you can purchase your own TV/Satellite receiver and purchase a legitimate cam & subscription off the relevant providers, the UK chose not to go down that route 😞