New Sky box not received

[Nickson5562]

I was supposed to have a new Sky + box yesterday but it didn't come

[caesarome]

@Nickson5562 

Does anything appear here for you:

https://www.sky.com/ordertracking

[Daniel0210]

---

@Nickson5562 wrote:

I was supposed to have a new Sky + box yesterday but it didn't come

---

No @Nickson5562 Sky no longer support Sky+ (where you've posted) so won't be sending a new Sky+ box out.

[Mark39]

---

@Nickson5562 wrote:

I was supposed to have a new Sky + box yesterday but it didn't come

---

Sky don't provide new or replacement Sky+ boxes. Was it for a different TV service - Sky Q or Sky Stream?

[Nickson5562]

I was on the phone with one of your Sky support guys last Friday and he promised to send me one to stop me cancelling Sky

[Daniel0210]

@Nickson5562 

Then you've either misunderstood or been misinformed. There are no replacement Sky+ boxes. 

[Nickson5562]

No he tested the box his end and promised to send one. Check my notes

[Daniel0210 · Accepted solution]

@Nickson5562 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Sky no longer support Sky+ or Sky+HD. There are no replacement boxes. You either have to subscribe to Sky Q or change to Glass or Stream.

[Annie+UK]

This forum is primarily customer-to-customer help, you are not talking to Sky staff members here

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

[caesarome]

@Nickson5562 

So what shows on the link I posted for you ?