New Sky BT installation

[APC4]

The BT engineer has been and fitted the new Sky Broadband Hub.

Still missing delivery of the new Sky + HD box as my old one is way out of date.

[Mark39]

@APC4 Sky won't supply a new Sky+HD box. The last one was manufactured 10 years ago and they're now obsolete. Have you signed up for Stream or Sky Q, perhaps?

[Daniel0210]

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@APC4 wrote:

Still missing delivery of the new Sky + HD box as my old one is way out of date.

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@APC4 

That's not going to happen. Sky no longer support Sky+ or Sky+HD set ups and they don't supply boxes.

[APC4]

I currently have Sky + HD.

can I please sign up for a new box? 

[Daniel0210]

@APC4 

Best to contact Sky today they've discuss your options ie; Sky Q or Stream. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

[APC4]

Do I keep my out of date old Sky + HD box connected or is there a new replacement product that I need? 

[Daniel0210]

@APC4 

If it's still working then carry on using it, but you won't get a new box like that and if you buy a second hand box that won't work at all. 

[BenJoBanjo · Accepted solution]

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@APC4 wrote:

Do I keep my out of date old Sky + HD box connected or is there a new replacement product that I need? 

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You can sign up to Sky Stream which provides you with a small box called a Sky Stream puck. This connects to your broadband via WiFi or ethernet. All channels and on demand content is then streamed to the puck. It does not record and has fewer channels than the satellite service. Do some research before deciding if it's the right product for you.