0

Discussion topic: My5

Reply
Avatar for Gem40
Level 1 icon
What's this?
This message was authored by: Gem40

Message posted on ‎31 May 2024 08:27 PM

My5

I had downloaded 3 series of 'The Dome' from my5 and today when I went to watch it earlier all the episodes from all 3 series had disappeared???? How and why has this happened.

It's not anywhere and I can't find it.

 

Would like to know what's happened as I really got into this series. 

Report post
Post 1 of 3
837 Views
0 Likes
Reply
Reply

All Replies

Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎31 May 2024 08:32 PM

Re: My5

Posted by a Superuser, not a Sky employee. Find out more

@Gem40  it's most probably expired from  the on demand catch up service 

 

all download content has an expiry date which when it comes the programs will automatically delete 

 

you will either need to wait until they reappear or get them via a different source 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 3
832 Views
0 Likes
Reply
Avatar for Exiled-in-HH
Level 11 icon
What's this?
This message was authored by: Exiled-in-HH

Message posted on ‎01 Jun 2024 07:22 AM

Re: My5

@Gem40 on-demand downloads can be removed remotely, as described, unlike recordings from live broadcast channels🤔

=============•===========
Report post
Post 3 of 3
773 Views
0 Likes
Reply
Reply