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Discussion topic: How can I order a new viewing card? Current one no longer working in my sky+ box

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This message was authored by Scott631 This message was authored by: Scott631

How can I order a new viewing card? Current one no longer working in my sky+ box

How can I order a new viewing card? Current one no longer working in my sky+ box

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: How can I order a new viewing card? Current one no longer working in my sky+ box

Posted by a Superuser, not a Sky employee. Find out more

Cards rarely get damaged. Have you tried pairing the card with your box?

 

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

 

Additional help with your viewing card can be found here
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Scott631
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This message was authored by Scott631 This message was authored by: Scott631

Re: How can I order a new viewing card? Current one no longer working in my sky+ box

Thanks for your help I have already reset the box, but still it's not working

 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: How can I order a new viewing card? Current one no longer working in my sky+ box

Posted by a Superuser, not a Sky employee. Find out more

A new install is not equal to a reset as it does a callback to sky to pair a card.

 

You may need to Phone Sky

 

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

 

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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