My sky box is not working

[RichardWaygood]

My sky box is not working 

[Annie+UK]

Explain further as you have given no details of your issue 😞

[RichardWaygood]

I rebooted the box many times and it willnot allow sky channels or any recordings

[Annie+UK]

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[RichardWaygood]

I have not got a clue what a planner rebuild is???

I wouldlike to speak to someone please.

[oj01]

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@RichardWaygood wrote:

I have not got a clue what a planner rebuild is???

I wouldlike to speak to someone please.

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Then you would need to phone Sky, this is a customer forum. 

A link to detailed set of instructions for a Planner Rebuild are in the post by Annie above.

[RichardWaygood]

Please share the number for the Team at Sky I should speak to?

[Daniel0210]

@RichardWaygood 
These are the current methods for contacting Sky (and depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟫Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.