Multi room not working

[Diane77]

Have main sky HD+ box in one room and one multu room with all channels able to record and live pause, working fine.  Second multi room suddenly stopped being able to record or live pause.  

Have removed and wiped/cleaned viewing card

Unplugged all devices and rebooted

Reset sky+ box and completed the rebuild.

Help please 

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[Diane77]

Annie

Thank you, I have completed the manual backup but it will not let me reactvate my viewing card.  When I use the link it just takes me back to step 1 of manula backup.  Amy advice, thank you.

[Annie+UK]

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Diane77]

Thank you for all your help.

Still not working I have tried install, rebuild, rebotting etc. Reactivated my viewing card by the sky app.

I am getting a message on the front page  'Top picks is only available with an active Sky TV subscription'.  Could this mean by viewing card it faulty.  Subscription in place, the other box working fine.

[Chigirlx]

Same here. Gonna ring them. I've done everything you've tried. No joy. 

[Diane77]

When I try to go on channel 106 it says "interactive Services are not avilable.  Please check your viewing card is insetted and your sky box is connected to your broadband'.  

I have tried the help advice remove card etc.  Broadband connection showing okay.

[Chigirlx]

Same and many have the same issue since around the 19th. It's annoying as I am paying for this service and can get hardly anything. 

[Annie+UK]

I messaged Sky in our hidden forum and they are investigating the issue, for now Superusers can either escalate peoples posts or they can phone in to get things put right

[Chigirlx]

I phoned and got told they have techinical issues their end and couldn't even get my account up. 

[Annie+UK]

---

@Chigirlx wrote:

I phoned and got told they have techinical issues their end and couldn't even get my account up. 

---

Typical 🙄 😞

[Diane77]

Thank you Annie

What do you suggest I do?

[Chigirlx]

I rang sky again just now. Fixed in under a minute the card needed to be activated again by sky. I suggest you ask for that to be done

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Diane77]

The Sky Tech advisor has fixed the problem.  Thank you Annie for all you suggestions to try to fix the problem and then escalating this to the Sky team.