Multi room SKY+

[DebDBakingNurse]

I have been a Sky+ customer for 10years. I was out of contract. Downgraded package to BB & Phone for many years. Still have SKY+HD box and mini box in bedroom. Recently upgraded to SKY Signature with multiroom/BB/talk Waiting for engineer & SKY Q visit. After I upgraded the subscription, TV package available on the main box but not the mini box in the bedroom ( message says 'upgrade your subscription). In my head- should we not be able to view 'paid' channels on the mini box?) Mini box works fine with all Freeview channels.

[GD1]

@DebDBakingNurse  If you have signed up for Sky Q & Sky Q mini then your nerw subs will be for that system not Sky+. Therefore Sky Q Multiroom will be available on theQ  mini when it is installed with your main Q box.

[TimmyBGood]

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@DebDBakingNurse wrote:
should we not be able to view 'paid' channels on the mini box?)

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No: the Q Multiscreen add-on is not the same product as the Sky+ (HD) Multiroom option.

[Mark39]

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@DebDBakingNurse wrote:
I have been a Sky+ customer for 10years. I was out of contract. Downgraded package to BB & Phone for many years. Still have SKY+HD box and mini box in bedroom. Recently upgraded to SKY Signature with multiroom/BB/talk Waiting for engineer & SKY Q visit. After I upgraded the subscription, TV package available on the main box but not the mini box in the bedroom ( message says 'upgrade your subscription). In my head- should we not be able to view 'paid' channels on the mini box?) Mini box works fine with all Freeview channels.

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Yes, you should be see your subscribed channels on both your Sky+HD box and the Multiscreen box. What error message do you see when you try to watch a subscribed channel on the Multiscreen box?

Apologies, @TimmyBGood and @GD1 are quite right - the new package applies to your Sky Q subscription. 

[TimmyBGood]

@Mark39 

I don't think so: I suspect the current subscription is Signature on Sky+ HD (before transition to Sky Q) plus Q Multiscreen waiting to be activated.  There's no Sky+ Multiroom in place, nor would Sky now offer that.

[Mark39]

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@TimmyBGood wrote:

@Mark39 

I don't think so: the current subscription is Signature on Sky+ HD plus Q Multiscreen waiting to be activated.  There's no Multiroom in place.

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Yep, I've editedmy post accordingly - you're right, of course.

[SKY1992bf · Accepted solution]

@DebDBakingNurse if you have ordered and waiting on sky Q installation which from the sound of your post you have done then this automatically cancels sky + subscriptions and disables existing viewing cards

my guess is that this has happened fairly quickly in the process 

[TimmyBGood]

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@SKY1992bf wrote:

this automatically cancels sky + subscriptions and disables existing viewing cards

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I think in this case it actually reactivated the Sky+ HD main box subscription ; )