Mrs Gwenda protheroe- thomas

[Gwenda1]

My mum has received a letter from you to upgrade her box to a sky box as you are stopping the software updates. Need to talk to someone about what the process is

[Annie+UK]

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@Gwenda1 wrote:

My mum has received a letter from you to upgrade her box to a sky box as you are stopping the software updates. Need to talk to someone about what the process is

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This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

@Gwenda1 your mum's Sky+ box hasn't received updates for more than 12 months. It won't stop working as a result, so there's no immediate need for her to switch to Sky Q if she's happy with her current box.

All hard drives fail, though, so it will eventually stop working at which point she will have to switch. Note also that there's no longer any engineer support for Sky+ equipment so in the event of a dish problem she will again need to switch.