Mrs Amanda brown

[AmandaBrown1966]

Your sky box isn't getting satellite signal 

[Mark39]

@AmandaBrown1966 the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

[Daniel0210]

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@AmandaBrown1966 wrote:

Your sky box isn't getting satellite signal 

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@AmandaBrown1966 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[GD1]

@AmandaBrown1966  If you have Sky+HD it's your box, you own it.