More top picks not loading

[Angie193]

Top picks not loading, says if after 5 mins press yellow, done all that it says wn5 area

[MightyQuinn]

Hi @Angie193   I suspect it is just you, I would try power rebooting your box.

[Angie193]

Hi yes tried rebooting many times 

[nuttybaglady]

I just get a message stating 'Searching for listings. Please wait. If you have seen this message for more than 5 minutes, press 🟡 for help'. Used the 🟡 and followed instructions numerous times to no avail. Starting to wonder if all these recent 'issues' are just Sky trying to get people to upgrade at a cost. 

[Mark39]

Most likely there wouldn't be a cost to upgrade. Have you tried restarting your Sky box by switching off at the plug for 4 minutes?

[nuttybaglady]

Yes. I have tried that as that's basically what the 🟡 button tells me to do. 

[caesarome]

How long as it been like this as I usually find that if you just leave it then it will return after a while.

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

[nuttybaglady]

Signal strength is around 75-100% based on the Settings menu. It seems to have been like this with the missing Top Picks for around 4-5 days. Just concerned new series may be starting or things of interest and ever since Never Miss was shut down I use Top Picks. 

[jewers]

I have the same message on my Sky+ HD box and can not access Top Picks.

[welsh.red]

Not just you both my boxes exactly same been like for nearly a week,  suggestions working fine so not box or broadband has to be a sky issue.

[straps]

we have 2 sky +hd boxes no top picks featured menu on both but can  get suggestions menu have been

turning both boxes off at the mains

[oj01]

Same on my box, so suspect it's an issue at Sky's end. It's not something I often use so couldn't say how long it's been like it. 

Note to others - This is when selecting the 'More Top Picks' Tile from the Home Page

** EDIT - Similar reports on Sky Q Forum too. 

[xenon81]

I think the posts on the Sky Q forum and in the wrong place and relate to Sky HD. One of them mentions pressing Yellow but Sky Q doesn't use the colour buttons within the EPG interface.

[Angie193]

@welsh.red  pain in **bleep** as I was trying rebooting and all that it said, tried ringing but all I got was a dammed automated to contact sky protect