Message comes up saying my viewing card is not authorised but it’s the same one that’s been in the

[Roym11]

The message on the tv - says

viewing card not authorised but it's been in the box for years and we have not taken it out . It was working fine yesterday. I have turned the box off , taken the card , re turned the box back on after 4minutes but it makes no difference 

[Mark39]

Have you previously signed up for Sky Q and subsequently cancelled it?

[Liz7771]

Hi my tv says sky card not authorised but it's been fine for years?
done the update procedure not helped though

any suggestions 

will ring sky if I can't get any answers ps it's sky + HD

[caesarome]

@Liz7771 

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@Mark39 wrote:

Have you previously signed up for Sky Q and subsequently cancelled it?

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[Liz7771]

Hi thank you for help

no I haven't signed and then cancelled

they offered Q but I want the Christian channels and Q won't provide this

the sky guy said I was able to keep the sky + HD BUT if it needs an engineer they won't be able to help for free

[Mark39]

@Liz7771 you shouldn't need an engineer, but it looks like you'll need a replacement Viewing Card.

If you wish we can ask Sky's messaging team to contact you here for a private online chat, so that you can report this to them?

[oj01]

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@Liz7771 wrote:

Hi thank you for help

no I haven't signed and then cancelled

they offered Q but I want the Christian channels and Q won't provide this

the sky guy said I was able to keep the sky + HD BUT if it needs an engineer they won't be able to help for free

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All channels available on Sky+HD are available on Sky Q.