Magic eye issue

[Philip32]

For some years I have a Sky+HD box in my house and the output from RF2 is distributed to three televisions in different rooms via an eye-pass amplifier/splitter; the box can be controlled from all three positions using magic eyes.  The system has stopped responding via the magic eyes but everything else works normally.

I have switched the box off and on again 5 minutes later.  I have switched the power to the RF2 output off and then on again.  I have tried adjusting the RF output to 3 different channels.  I have plugged a magic eye directly into the RF2 output on the box and covered the detector on the front; the light on the magic eye illuminates and the box responds to the magic eye.

I replaced my box with an identical Sky+HD box, which I borrowed from my son and the magic eyes worked perfectly but my own box still won't operate via the magic eyes.  Any ideas please?

[Mark39]

As the magic eyes (I assume all of them from their remote positions) controlled the replacement box, I would suspect a fault with your own Sky box.

[Philip32]

Thanks.

Yes, that's what my logic was telling me.  I just wondered if there could be something I was missing.

[Mark39]

Not that I can think of from what you've said.

You've proved the magic eyes are OK, the cabling is ok, and the amplified splitter is ok, and it all works with a replacement Sky box.

[Philip32]

Many thanks.

Do you think the fact that the magic eye works when plugged directly into the box, suggests the possibility of a setting having been altered or corrupted in one of the menus?  Are there any settings that affect magic eye operation, other than power to RF2?

[Annie+UK]

You could try a Full System Reset as a last resort

[Mark39]

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@Philip32 wrote:

Many thanks.

Do you think the fact that the magic eye works when plugged directly into the box, suggests the possibility of a setting having been altered or corrupted in one of the menus?  Are there any settings that affect magic eye operation, other than power to RF2?

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No, there's no other setting that affects the magic eyes, other than RF Output Power on/off. I wonder if the sensor wasn't fully shielded and IR radiation sneaked through. To be fully effective, you would need to cover the whole of the front panel with an opaque ,material, rather than just around the sensor.