Live pause is not available and i can't watch programmes on planner.

[MAZZBOMB76]

I can't seem to pause live TV and I can't access my programmes on planner. I've paid my bill so I can't see wht the problem is. 

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

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Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here