Issues with planner recordings playback

[Mark39]

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@Annie+UK wrote:

They did, actually - I've still got mine! 

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Same here

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I suspect you're using yours, @Annie+UK. Mine has been gathering dust for a good few years. I haven't been able to summon the energy to do something with it. Same with a 50" TV. 

[SKY1992bf]

@Mark39 @Annie+UK To be honest not sure which one I've got all I know it's a pre Wi-Fi model version 4f31d6

[Annie+UK]

@SKY1992bf Mine is a DRX895 v1 I got it before they started using 2TB drives (1.5TB for the end user)

@Mark39 My box is mostly powered off at the mains as I use Sky Go, some things like the recent Halo series were not available anywhere other than from the Sky box so I do rarely power it up 🙂

[Mark39]

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@SKY1992bf wrote:

@Mark39 @Annie+UK To be honest not sure which one I've got all I know it's a pre Wi-Fi model version 4f31d6

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That's a standard DRX890 - 500GB box.

[Bears+House]

It's taken me until middle age to justify the outlay for Sky and, to me, this is a one year old system that we pay good money for and isn't working as it should. So I will leave you guys to reminisce about the good old days when you had a box like mine (making it sound like a Sony Walkman) and hope that maybe someone from Sky might be able to offer some helpful advice at some point. Thanks anyway.

[Mark39]

It's unlikely that Sky will reply, but you never know. 

I'm out of ideas, I'm afraid. The box has the right software version, you've tried a simple restart and a Planner Rebuild with no lasting improvement.

Other than an engineer callout and most likely a replacement box, the only option I can think of that you can try is a full system reset. Beware that will delete any existing recordings.

Perhaps another Community member will be able to add anything I might have missed.

[Hatc]

Did your issue get fixed? Ours is doing the same, so frustrating!

[Bears+House]

Hello HatC

No, no response from anyone but... I've figured out that it's doing it every time the (Sky) internet drops out (which is at least once a week).  The only thing that works is to "rebuild planner" (which you find under settings/help). It takes a few minutes and the music you get is almost enough to make you want to go deaf... but it works! It's really tedious but... what's the alternative? I'm not paying out for a new box when I've only had this one a year! 

Good luck! Kim

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  
 

[Lisa-P1987]

Update – We are still looking to help you Hatc. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Bears+House]

I still need help. I didn't get a chat invitation...

[Bears+House]

Are you looking to help me too? I'm still having this problem...

[Addie15]

Hi there, Bears+House, I will send your invitation now.