Interrupted recording due to loss of signal

[Orchardfour]

When I record a programme, and try to play it back, nearly everytime I get a warning saying Part recorded, loss of signal due to technical fault.  Could this be related to a broadband issue? 

[Annie+UK]

Recordings don't use broadband only downloads do

What are the Signal Strength/Qualities in the Sky Box setting?

See question Q11 in my Sky+ FAQ

[Daveybhoy]

I used to get this when my standby mode was set to on. I changed it to off or active (can't remember as it was ages ago) and this cured it for me anyway

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[clover123]

Exactly the same issues - When I record a programme, and try to play it back, nearly everytime I get a warning saying Part recorded, loss of signal due to technical fault.  This occurs probably every 5 or 10 minutes.

My Sky account is over 20 years old and the hardware has never been checked or replaced. What is the best proceedure to get this issue fixed please?

[J+Beneng]

When I look at my recordings I keep getting a message saying part recorded no signal and when I try and watch what has been recorded the picture is broken disjointed distorted as if the signal is too weak… Please advise how I can sort this out

[J+Beneng]

Meant to say is this a poor Wi-Fi signal issue… How do I fix it

[Annie+UK]

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@J+Beneng wrote:

Meant to say is this a poor Wi-Fi signal issue… How do I fix it

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Wi-Fi has zero to do with your Sky+ TV picture, this will be a satellite signal issue between the dish and the Sky+ box

[Mark39]

@J+Beneng yep, as @Annie+UK posted, that's a satellite signal issue, and not wifi related. Book an engineer who will investigate where exactly the issue is.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you  

[Mr+Flibbles+86]

Update – We are still looking to help you J+Beneng. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[J+Beneng]

I have an engineer visit scheduled for this Monday the 23rd however it's very odd that the poor signal and part recording of shows is only on one channel

[Annie+UK]

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@J+Beneng wrote:

I have an engineer visit scheduled for this Monday the 23rd however it's very odd that the poor signal and part recording of shows is only on one channel

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If you fully understand how satellite TV works you'd not find this odd at all

[Mark39]

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@J+Beneng wrote:

I have an engineer visit scheduled for this Monday the 23rd however it's very odd that the poor signal and part recording of shows is only on one channel

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One channel? Or one channel of those you actually watch? Which channel?