Inconsistent aignal

[FionaMuir]

The signal randomly goes away and then comes back.

Recordings are interrupted so often missing chunks of a programme.

It keeps asking me to restart my box

[Mark39]

What are your signal strengths? Key Services > Settings > Signal on your remote Check thay the white part of all 4 bars is consistently at least half way across (and doesn't dip lower briefly).

[FionaMuir]

Sky have checked remotely but they aren't keen on my still having a Sky plus hd box.

Thank you

[oj01]

---

@FionaMuir wrote:

Sky have checked remotely but they aren't keen on my still having a Sky plus hd box.

Thank you

---

As far as I'm aware, Sky can't check your signal remotely. You would need to follow Mark's instructions above.

Yes, Sky are keen to move everyone from Sky+HD onto other services, but that doesn't mean you have to if you would rather not.

[FionaMuir]

Thank you for your help.

He said he was doing something technical in the background.

This is after my complaining that I had been a sky customer for 26 years and was irked that I was told I will get no support because I was using a sky plus box.

In my opinion, they are far superior so I want to continue to use it

[Mark39]

As @oj01 posted, I'm pretty sure Sky can't remotely check your signal. You could post the details here, as I mentioned previously.

Without that it's hard to know whether it's a box issue, though much more likely to be a dish problem. If it's a dish problem, you could engage a local satellite engineer to sort it out for you.

[FionaMuir]

Thank you 😊 

[FionaMuir]

Hello

All 4 bars on the signal strength are almost full, not quite though.