I would like cables removing

[Dewsbury12]

I would like cables removing from outside my house which are clipped to the wall, the ones that are not needed due to us having

sky q 

[Mark39]

You still need cables from the satellite dish for Sky Q.

[SKY1992bf]

@Dewsbury12  you would need to do it yourself or source and pay an independent contractor 

sky won't remove any dishes or cables as it's customer property to do as they wish 

[GD1]

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@Dewsbury12 wrote:

I would like cables removing from outside my house which are clipped to the wall, the ones that are not needed due to us having

sky q 

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And removing those cables will stop sky Q from working, unless you are referring to the older Sky HD multiroom box?

[Dewsbury12]

They are cables used before we had sky q

[SKY1992bf]

@Dewsbury12  The answer is still the same sky won't remove them as they are your property to do as you please 

[Mark39]

Do you have separate cables for Sky Q then? Sky Q engineers often use existing cables if they consider them to be serviceable.

[Annie+UK]

Your cables, thus your resposibility for their removal

[Dewsbury12]

No idea, please can you visit the house and remove what is not needed. 

[Annie+UK · Accepted solution]

This forum is primarily customer-to-customer help, your not taking to Sky here, you will need to arrange the removal via a 3rd party or do it yourself

[Mark39]

Sky won't do that, I'm afraid for the reasons @SKY1992bf posted. You own the cables.

[Dewsbury12]

Please contact me by phone 

[caesarome]

We are customers here only as you are not talking to Sky so as @Annie+UK has stated here:

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@Annie+UK wrote:

Your cables, thus your resposibility for their removal

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[Dewsbury12]

Cables are surplus to requirements from 15 years ago 

[GD1]

@Dewsbury12  No one on the forum can contact you, any staff here would not know who you are or your account/contact details.  Your forum ID is not linked to your Sky account due to DPA.