I want to change back to sky +

[Julieb3]

Sky Q dosnt suit us, I want to change back 

[Annie+UK · Accepted solution]

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@Julieb3 wrote:

Sky Q dosnt suit us, I want to change back 

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Not possible, Sky Plus is no longer supported, once you move you cannot move back

[nigea99]

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@Julieb3 wrote:

Sky Q dosnt suit us, I want to change back 

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hi @Julieb3 

Unfortunately that is no longer possible (not been for quite a while)

If you have only jusy switched there is a possibility that SKY would let you cancel completely but not revert back

[Julieb3]

My fibre is not connected, so it's only the tv, 

[Julieb3]

Is sky + still available?

[Annie+UK]

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@Julieb3 wrote:

My fibre is not connected, so it's only the tv, 

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Not sure why you mention this as it does not change the fact that you cannot go back

[Julieb3]

Is sky + still available? There is a cooling off period right? 

[nigea99]

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@Julieb3 wrote:

Is sky + still available?

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No - SKY + is only currently availble to those who have an active subscription & not switched

SKy are actively trying to reduce th number of customers on SKY + 

As we have mentioned you cannot switch back - the cooling off would only allow possible cancelllation completely

[TimmyBGood]

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@Julieb3 wrote:

There is a cooling off period right? 

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Certainly, under consumer protection law, but that's not the same thing as a right to revert to a platform, product or service which a supplier no longer offers to new (or returning) customers.