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Discussion topic: I’ve had no sky signal for 3 days

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This message was authored by: MaureenF690

I’ve had no sky signal for 3 days

I've had no signal even though I reboot the hub every day several times a day. 

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This message was authored by: Annie+UK

Re: I’ve had no sky signal for 3 days

Posted by a Superuser, not a Sky employee. Find out more

No Signal or No Satellite Signal?

 

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 
See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: caesarome

Re: I’ve had no sky signal for 3 days

Posted by a Superuser, not a Sky employee. Find out more

@MaureenF690 

What TV service do you have, is it Sky+, Sky Q, Sky Glass or Stream ?

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This message was authored by: GD1

Re: I’ve had no sky signal for 3 days

Posted by a Superuser, not a Sky employee. Find out more

@MaureenF690  Rebooting your hub won't have any effect if you have Sky+ or Sky Q as all live channels are delivered over satellite not your broadband.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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