I have a sky + box and the red button doesn't work

[Janet157]

My red button doesnt work so I am not getting a proper service from sky.  I can't have a sky Q because we live in a small block of flats.  Our wifi isnt 100% so sky glass isn't an option.  We qould like reduced monthly fees because we are not getting a proper service

[GD1]

@Janet157  You're not contacting Sky via the forum, have you tried any steps to remedy the red button issue?  https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-red-button/articl...

[nigea99]

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@Janet157 wrote:

My red button doesnt work so I am not getting a proper service from sky.  I can't have a sky Q because we live in a small block of flats.  Our wifi isnt 100% so sky glass isn't an option.  We qould like reduced monthly fees because we are not getting a proper service

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hi @Janet157 

Unfortunately more & more Red button services are migrating to app based services that SKY HD doesn't support.

SKY HD is very much a legacy product that SKY are trying to get customers to migrate from

I am sorry to say that you won't get any reduction in charges due to this - red button is more of an supllementary service  than a core priced service 

[Annie+UK]

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@Janet157 wrote:

My red button doesnt work so I am not getting a proper service from sky.  I can't have a sky Q because we live in a small block of flats.  Our wifi isnt 100% so sky glass isn't an option.  We qould like reduced monthly fees because we are not getting a proper service

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Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

Features will be withdrawn over time as they cannot support 3 system indefinately

[ThePope27]

@Janet157 

you wont get a refund as it's not a chargeable service, it's also not skys fault that your management won't install a Sky Q system in your MDU

Its one of them you either have to suck it up or find another way of watching tv like Freeview or freesat

[Exiled-in-HH]

I what way is your WiFi not 100%?

We could use ethernet or power line to connect your router to a Sky Puck😉