I cant get live tv programs

[Gail+33]

My tvs picture was breaking up for awhile. Now we can't get live tv programs. We can get it player, bbc player & Netflix.

I have tried new area, new box, even new tv. But same thing happens.

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

[Gail+33]

I'm not getting live tv programs.

[SlenderRobert]

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@Gail+33 wrote:

I'm not getting live tv programs.

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What happens when you select a live channel from the EPG? Is there an error message on the screen?

Have you tried turning the puck off at the wall for a minute then back on and allowing it to reboot?

[Gail+33]

Tried everything won't let me do anything  won't even do anything when search for programs.

Even tried new aerial, new box. New TV. But nothing 

[SlenderRobert]

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@Gail+33 wrote:

Tried everything won't let me do anything  won't even do anything when search for programs.

Even tried new aerial, new box. New TV. But nothing 

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What Sky TV service do you have? Is it Sky+ HD, Sky Q, Sky Glass or Sky Stream? 

None of them need an aerial. 

[GD1]

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@Gail+33 wrote:

I'm not getting live tv programs.

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You're going to need to provide a lot more info about your problem as we can't help based on the little info you have provided.

What system do you have?  What messages do you see onscreen.

Providing more details will allow the forum to help you

[Gail+33]

Think I'm sky HD. But I'm just got broadband. 

[GD1]

@Gail+33  You posted your query in the Sky Glass/Stream forum, it's now been moved, however, you still haven't provided the info requested.  Getting broadband would not affect Sky+HD as that is a satellite delivered service.  

Without the info requested we really can't help.

[Daniel0210]

@Gail+33 

I've merged your latest posts into your earlier one in which you still haven't answered the question asked by @Annie+UK 

[Gail+33]

I can't select any programs as there isn't any. It just comes up no signal 

Tune channels but nothing happens. 

[Annie+UK]

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@Gail+33 wrote:

I can't select any programs as there isn't any. It just comes up no signal 

Tune channels but nothing happens. 

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"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out sky or a 3rd party satellite/aerial company

Note: If you have a communal dish then this is maintained by your landlord/building management and NOT sky

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"No Signal" is an issue with your TV

[GD1]

@Gail+33  A "No Signal" sounds like you trying to get channels on the inbuilt TV tuner, you need to select the relevant HDMI input the Sky HD box is using, there is no need to be tuning anything in on the TV.

[Gail+33]

Tried that didn't do anything.

[Mark39]

Please confirm exactly what the error message on your TV says.

"No signal"?