@GaynorCurtis
Losing channels over the past couple of days is probably weather related: typically the dish will have been being moved out of correct alignment by the strong winds of Storm Amy.
If you still have an SD-only box then that essentially ceased to function a year ago (the 'October' reference is for 2024)
https://www.sky.com/help/articles/sky-channel-upgrade
In either case Sky no longer provides support for the Sky+ / Sky+ HD platform.
If you contact Sky they will only offer a move to Q, Glass or Stream.
To stay on Sky+ HD you'd need to employ a local independent installer to realign the dish.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
