HD channels

[Phill167]

Hi

my mum has and old sky set up, main box sky+ HD main box and an old white sky box as a multi room box. She can't any HD channels now and ask to phone. If I replace the box with a HD box will it solve it? 

[SKY1992bf]

@Phill167  Yes but you might need to contact sky to re pair the card

[Mark39]

Yes. You'll need to take the Viewing Card out of the old box and use it in the replacement. Then just pair the Card with the replacement box.

[HeathHayle]

dont know if your internet savvy if you are I would I personally match up your viewing card and box on the internet because sky are really trying to push sky Q so it might be really annoying trying to do it over the phone just a thought 

[Annie+UK]

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@HeathHayle wrote:

dont know if your internet savvy if you are I would I personally match up your viewing card and box on the internet because sky are really trying to push sky Q so it might be really annoying trying to do it over the phone just a thought 

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You still need to call to inform them of the change in box

[HeathHayle]

@Annie+UK ah thats interesting so just matching up a viewing card to a HD box doesnt change the box type on the system then?

[Annie+UK]

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@HeathHayle wrote:

@Annie+UK ah thats interesting so just matching up a viewing card to a HD box doesnt change the box type on the system then?

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There is a danger that a box swap is not identified and thus the billing system may auto cancel the viewing card, it is safer to inform Sky and have the account manually updated

[HeathHayle]

very true

[oj01]

Also, I would add, that it's possible that the viewing card that's only been in a SD Box might not have HD privileges. If so, that will need to be added by Sky.