Freezing picture and sound

[Karen279]

The picture freezes but the sound continues or the picture continues but no sound, is this a problem with my sky box? I have only had it a few weeks, thanks 

[Mark39]

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@Karen279 wrote:

The picture freezes but the sound continues or the picture continues but no sound, is this a problem with my sky box? I have only had it a few weeks, thanks 

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It doesn't sound like Sky+ then. Do you have Sky Q? Or Sky Stream?