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Discussion topic: Faulty Sky + HD box

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This message was authored by: PamelaHoward

Faulty Sky + HD box

The Sky + box keeps shutting off and losing the signal

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This message was authored by: Annie+UK

Re: Faulty Sky + HD box

Posted by a Superuser, not a Sky employee. Find out more

Sky don't support the Sky+ systems with "engineers" any more so you'll need to thiink about "upgrading" to a newer supported system Q, Glass or Stream

I am NeurodivergentFAQs: Sky Glass Sky Stream Sky Go Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
This message was authored by: Daniel0210

Re: Faulty Sky + HD box

Posted by a Superuser, not a Sky employee. Find out more

@PamelaHoward 

Signal or satellite signal, they are different?

If it's satellite signal then I'm afraid Sky no longer support Sky+ and Sky+HD set ups. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish/LNB if that's the problem.

 

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
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This message was authored by: Mark39

Re: Faulty Sky + HD box

Posted by a Superuser, not a Sky employee. Find out more

@PamelaHoward wrote:

The Sky + box keeps shutting off and losing the signal


@PamelaHoward can you expand on that please? What do you mean by the box shutting off? And what error message are you seeing?

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