Discussion topic: FRUSTRATED
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Message posted on 06 Jul 2025 06:44 PM
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FRUSTRATED
On returning from holiday I now have a message on screen relating to the viewing card not being inserted correctly, no one has used the TV while I was away and it worked perfect before. I have tried all the usual steps of switching off the box and reinserted the card, it works for a while and then the same error message reappears. I've been trying for several hours to fix this and am very frustrated not to be able to speak to someone!
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All Replies
Message posted on 06 Jul 2025 08:02 PM
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Re: FRUSTRATED
Was the box turned off at the plug while you were away? That would most likely be the cause of this. Sky will probably send you a replacement card once you've reported it. If you can't get past the AI bot, just say nothing when you call and eventually you'll be put through to an adviser.
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