Error message

[Jessie90-0]

Hi.  
I have error message 

there is a problem with your planner so recording and playback are unavailable 

I have reset as the message said and turned off and on. However still not working 

thanks

jane 

[Jessie90-0]

Can anyone help 

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q