Error message "mini tv unavailable. No satellite signal"

[Karen_Nicholls]

We are getting this message across a number of channels and have been for several days so not snow related.  I have of course tried rebooting everything.  Anybother suggestions?

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[oj01]

@Karen_Nicholls What are your Signal Strengths/Quality?

When tuned to an affected channel, 

Press Services > Settings > Signal 

All four white bars should be at least half way across.

[Karen_Nicholls]

Hi

Thanks for info.  Have checked and there is no white bar at all on Input 1 strength  / quality.  Any suggestions?

[Annie+UK]

Try unscrewing both dish input cables at the back of the box and swapping them around

[oj01]

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@Karen_Nicholls wrote:

Hi

Thanks for info.  Have checked and there is no white bar at all on Input 1 strength  / quality.  Any suggestions?

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As per @Annie+UK post above it could be any number of things and Sky no longer provide support so you would need to employ a local satellite engineer to investigate and fix. 

One thing you could try is, with the box powered off, unscrew the two satellite cables from the back of the box and swap them over, being careful not to damage the central wire, to see if the issue moves to the Input 2 or stays with Input 1 (or miraculously fixes it)

[Karen_Nicholls]

Thanks Annie will give it a go.