Episode Issue With The Rookie Season 8 Episode 7

[Ryaned]

I'm having issues watching episode 7 of season 8 of the rookie on my sky. It was working fine and then 18 minutes into the episode when it cut black with no image but still with sound and subtitles, just no image of the show . We checked other episodes and they all are working fine.

[caesarome]

@Ryaned 

The people at Sky to contact about this are the Viewer Relations team and you can do so via this email address as they should reply to you about this  -  viewerR@sky.uk

Let them know that this is on the Sky+ platform.

[DFY · Accepted solution]

Email response from sky yesterday:

Thank you for your email to Sky regarding the Rookie Season 8 Episode 7.

We have been able to replicate the problem for you just now and have since raised this with the appropriate team for them to investigate.

We hope to have the issue resolved as quickly as possible.

Thanks, once again, for taking the time to contact Sky and for highlighting this issue with us.

We hope that you enjoy the season.

[Sammy247]

Well, it's Sunday 12th Apr and I'm still having this issue. Has anyone had an update from Sky on this by any chance?

[Witch39]

No, still not able to watch and its not on catch up anywhere. @Sky when will this be fixed? 

[Mark39]

@Witch39 just so you know, @sky is another customer. @DFY's post indicated it would be fixed ASAP. I doubt you'll get anything more accurate!

[Davina128]

It's the 15th April and mine is still not working which means can't watch the next episodes until fixed. It's taking Sky too long. 

[Mark39]

@Davina128 have you reported it to the Viewer Relations team?

[Davina128]

No. Seemed like a few people have reported the issue so didn't see the point.  Do you think it's worth reporting? Thanks

[Mark39]

@Davina128 yes, I would report it again, if it hasn't been fixed.

[BarmyPainter17]

I also am having this issue. Spoke to the viewer relation team last week and had the same response- have emailed again today so hope to update you all soon. 

[Davina128]

Hi All,

it's now fixed by the way. Would've been nice for Sky to have updated users. 

Happy viewing guys.