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Discussion topic: Elderly relative needs help with sky tv

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This message was authored by Patience93 This message was authored by: Patience93

Elderly relative needs help with sky tv

Hi I have an elderly relative who needs help with her sky tv package. She doesn't use the internet or need broadband but has a very basic sky tv package which she pays just over £40 a month for. She has had this package for years and years. At some point I think her local tv shop have sorted her a sky hd box. She constantly gets messages saying that she will lose her channels in august. She really wants Eurosport. She does not want to upgrade or change her box as she would struggle to work a new one. Will the channels disappear in august? Should she be paying so much per month? 
if she ends the package would she still be able to watch digital tv through the sky box as I don't think she has an aerial. 

She struggles with the phone. I have power of attorney can I speak on her behalf? Although I am finding it very difficult to get help on the phone. 

sorry for so many questions and thank you for any help or advice in advance. 


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Elderly relative needs help with sky tv

Posted by a Superuser, not a Sky employee. Find out more

If she does not have Movies or Sport then it should be OK, you can double check her box is HD by tuning to Channel 5 HD

Annie  ( Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Elderly relative needs help with sky tv

Posted by a Superuser, not a Sky employee. Find out more

See the link in my forum signature below

Annie  ( Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by caesarome This message was authored by: caesarome

Re: Elderly relative needs help with sky tv

Posted by a Superuser, not a Sky employee. Find out more

It sounds like she might have an old SD box so come August she will lose these channels so you would need to purchase her a Sky+ box so she can continue to access the channels in HD. If you do this then make sure you get a 890 or 895 box.

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Patience93
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This message was authored by Patience93 This message was authored by: Patience93

Re: Elderly relative needs help with sky tv

Thanks for your reply. Her box says hd but I think sky thinks she has still got the sd one. 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Elderly relative needs help with sky tv

@Patience93 

A simple swap to a Sky+HD box should solve all issues. Something like this on Amazon. 

 

*EDIT - If they already have an HD box then the warning messages can be ignored - they are just to alert those with really old SD boxes. 

This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Elderly relative needs help with sky tv

Posted by a Superuser, not a Sky employee. Find out more

If she does not have Movies or Sport then it should be OK, you can double check her box is HD by tuning to Channel 5 HD

Annie  ( Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
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