Catch22 - the ultimate Nightmare

[Rajat1]

I live in an appartment block comprising of 8 flats. We each own our flats and have individual sky dishes. There is no communal sky dish. I have been seeking to upgrade to a Sky Q box for c2 years but am told I can not as the system shows we have a communal dish. This is not the case !!! I called Sky today and spent almost one hour being shunted between Technical and Sales to have this status changed. Neither department will take responsbility and I kept going back and forth (on my estimation, I spoke to 6 agents). In the meanwhile, my Sky HD box is closed to packing in but I can not get it (i) fixed as it is no longer supported and (ii) upgraded as explained. Now I hope you understand the title of my email. WILL SOMEONE AT SKY WITH RESPONSIBILITY AND AUTHORITY KINDLY ASSIST ME WITH URGENCY ? This is utterly absurd. Else, I will cancel my contract and ask for a refund for c24 months. Simply unacceptable. Thank you.

[Mark39]

Welcome to the Community @Rajat1 

Just so you know, we're customers here. It's unlikely that Sky will respond to your post, I'm afraid.

[Daniel0210]

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@Rajat1 wrote:

WILL SOMEONE AT SKY WITH RESPONSIBILITY AND AUTHORITY KINDLY ASSIST ME WITH URGENCY ? This is utterly absurd. Else, I will cancel my contract and ask for a refund for c24 months. Simply unacceptable. Thank you.

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@Rajat1 

An unfortunate scenario but in case you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. I very much doubt Sky will refund any of the 24 months of subscriptions. 

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

[Rajat1]

Thank you Daniel,, that is helpful

[Rajat1]

Apologies, Mark